Hello MutebiDauda ,
Thank you for your post.
We, the GPS-Trace team, are developing applications for personal GPS tracking Forguard, Ruhavik and Petovik.
The screenshot that you sent us is not from our applications. Most likely, you are not using our application. In this case, you need to contact the tracker manufacturer or the developer of the application you are using directly for help.
In case you want to use our application Ruhavik for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start
If you have account in our system, please, send us an email to support@gps-trace.com with your login, unit ID and a screenshot of the device configuration (SMS commands and device’s answers), we’ll try to check it additionally and help you.