Cant save long track

Martas

Hello, why I can’t save all selected track? I can save only 217kb of KML or 2.3MB of GPX.

Thank you

rost

Hello, [unknown] ,

Try to go the unit’s Menu –> History.
There specify the interval:

And then download the track.

It is important to understand that the file you are uploading can be just a set of coordinate points. As a rule, the device sends much more data in messages, so the uploaded file may not be so large in size.

If you have any additional questions, do not hesitate to contact us.

Martas

rost Unfortunately, it’s exactly as I write it. I am a fairly experienced user. I have been saving data for several years. At one time it was unrestricted. Then it was only possible to save complete data for the last month. As of May 2021 you can save a file of 217kb of KML or 2.3MB of GPX, no matter how many points or kilometers. I have tried this many times. So now I have to save data about every two days to make it saveable. Terrible job.. I’ve tried saving the data on a MAC with Safari or Chrome. On the iPhone, the data cannot be saved at all

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rost

Hello, Martas ,

Can you please write us by email to support@gps-trace.com.
Please, in email describe your steps and issue in more details, additionally refer to this topic on the forum.

In the letter, indicate the login, unit id and time interval for which you want to upload data, but you cannot, then we can check your situation additionally and find a problem and a solution.