Access denied to application

Hello, when try to login in my account (paulinhorobert_yan@hotmail.com) , the system show me this following message:

“Access denied to application”

In app or web happens the same problem, help me pls.

In this case, the problem is most likely that you enter the wrong username and password. We will correct the error text to display the correct one.

Also, if you have forgotten the correct password, use the “Forgot password?” on the login page.

For your part, try updating the app to the latest version.

We are sorry for the inconvenience!

O meu está com mesmo problema, alguém sabe porquê?