Hello, MuhammadUsthuhri ,
First of all, it is important to understand that the device works with data, which sends your device in messages.
Therefore, in this case, it is worth checking the messages in the unit’s Toolbox.
More information here. – https://help.gurtam.space/en/article/tools
Most likely, the device sends data without coordinates, or the device rarely sends messages.
In this case, it is better to double-check the device’s working mode(or data sending interval), if possible, try to configure the device to send messages more frequently.
If this does not help, write to us at email@example.com, indicating the login, unit id and device type, then we can check it additionally.