Since trackers of different manufacturers and models work according to different protocols, it is difficult to say for sure whether your tracker corresponds to one of the protocols we support.
Please try to identify your tracker on id.wialon.net as one of the Concox, Coban or Xexun devices.
If your tracker is determined, take a screenshot, write down the name of the model of the tracker and the identified ID (may coincide with the IMEI, may be part of it with zero or without).
After that, return to the application in the unit settings (unit menu - Settings - Common Settings), specify the determined model and ID. After that, configure the tracker on the defined server and port.
Regarding the server, you can also read more information here https://forum.gps-trace.com/d/586-ip-and-dns-server-formats-in-the-application
Then check the Toolbox tool of your unit.
There, check if your device is trying to connect to the system and if it is sending messages.
For more information about the Toolbox, follow the link. – https://help.gurtam.space/en/7af597c9-e302-4e55-a66d-9e9f97c67d93
If your device did not try to connect and does not send messages, you need to check next things on the device’s side:
1) APN configuration(don’t forget login and password, some APNs have them)
2) Sim-card balance and traffic limits
3) Data sending interval in device configuration
If the problem cannot be found, write us at email@example.com indicating login, unit id and device type. Also in the letter, you can refer to this topic on the forum.
This steps will help you to determine your device correctly to use it in app.