Connecting to the server

Dredan72

I cannot connect my GPS tk102-2 to the server. I tried everything I can think of and read to connect but nothing. I tried the three suggestions for the tk but nothing. It works well with the sms.

rost

Hello, Dredan72,

Since trackers of different manufacturers and models work according to different protocols, it is difficult to say for sure whether your tracker corresponds to one of the protocols we support.
Please try to identify your tracker on id.wialon.net as one of the Concox, Coban or Xexun devices.
If your tracker is determined, take a screenshot, write down the name of the model of the tracker and the identified ID (may coincide with the IMEI, may be part of it with zero or without).
After that, return to the application in the unit settings (unit menu - Settings - Common Settings), specify the determined model and ID. After that, configure the tracker on the defined server and port.
Regarding the server, you can also read more information here https://forum.gps-trace.com/d/586-ip-and-dns-server-formats-in-the-application

Then check the Toolbox tool of your unit.
There, check if your device is trying to connect to the system and if it is sending messages.
For more information about the Toolbox, follow the link. – https://help.gurtam.space/en/7af597c9-e302-4e55-a66d-9e9f97c67d93

If your device did not try to connect and does not send messages, you need to check next things on the device’s side:
1) APN configuration(don’t forget login and password, some APNs have them)
2) Sim-card balance and traffic limits
3) Data sending interval in device configuration

If the problem cannot be found, write us at support@gps-trace.com indicating login, unit id and device type. Also in the letter, you can refer to this topic on the forum.

This steps will help you to determine your device correctly to use it in app.

Dredan72

Hello again. I tried almost everything. The sim card has enough airtime for data. I tried all the protocols, xexun, coban and corncox. I changed the ip to dns and it’s the same. Unfortunately I can not connect on wialon since I don’t know the port to connect to. It’s doesn’t show up using the port for coban, xexun and concox. I have two trackers and both of them do not connect. One has 5th to 8th numbers as 2704 and the other one has 8870.

rost

Hello, Dredan72 ,

Please try connecting to id.wialon.net.
1)Follow the link, there you will see the IP, and a link to the list of devices. - https://gurtam.com/en/gps-hardware
2) In the list, find your device, go to the device page, there you will see the port.
3) Then point your device to the IP (listed at id.wialon.net) and the port indicated on your tracker page.
4) Try different ports of different types of devices from manufacturers Xexun, Coban and Concox until your device is identified.
5) When your device is determined, take a screenshot, write down the name of the model of the tracker and the identified ID (may coincide with the IMEI, may be part of it with zero or without).
6)After that, return to the application in the unit settings (unit menu - Settings - Common Settings), specify the determined model and ID.
7) After that, configure the tracker on the defined server and port.

If the problem cannot be found, write us at support@gps-trace.com indicating login, unit id and device type. If possible attach screenshot of identification on id.wialon.net.
Also in the letter, you can refer to this topic on the forum.