• Trackers
  • Доброго дня. Помогите подключить одну машину к программе.

Купил вариант на 5 машин, одну не могу зарегистрировать. Какие мои действия???

  • rost replied to this.

    Hello, Aspekt,

    Please describe what kind of problem occurs?
    Perhaps some kind of error appears when creating a unit?
    If possible, please send a screenshot of the problem.

    При создании нового юнита проблем не происходит, он вообще не определяется. Тип трекера FMB 120,
    Ранее мне помогали из тех поддержки, настраивали все сами.

    • rost replied to this.

      Hello, Aspekt ,

      In this case first of all you should check the Toolbox tool of your unit.
      There, check if your device is trying to connect to the system and if it is sending messages.
      For more information about the Toolbox, follow the link. – https://help.gurtam.space/en/7af597c9-e302-4e55-a66d-9e9f97c67d93

      If your device did not try to connect and does not send messages, you need to check next things on the device’s side:
      1) APN configuration(don’t forget login and password, some APNs have them)
      2) Sim-card balance and traffic limits
      3) Data sending interval in device configuration

      If the problem cannot be found, write us at support@gps-trace.com indicating login, unit id and device type. Also in the letter you can refer to this topic on the forum.

      Hello again, Aspekt ,

      Please clarify, is your problem solved?
      If not, write what did not work, we will try to help you.