Concox ET200 (WeTrack2) fitted to Sur Ron e-bike

240damo

Hi,
I have a Concox ET200 (We Track2) device fitted as standard to my Sur Ron e-bike.
I have set up the app as follows:
Device Category - Hardware
Device Type - Concox WeTrack2
Server Host - 37373.flespi.gw
Port - 27546
I have also tried the IP server format:
Server Host - 193.193.165.37
Port - 21546
In both cases the device is never seen in the Ruhavik App - it always reports “Waiting Connection”
What could be wrong?

rost

Hello, 240damo

First of all check correctness of selected unit device type and ID.
You can try to identify your tracker on id.wialon.net as one of the Concox devices.
And then use device type and ID in unit settings.

Also point your device exactly to the DNS/IP and port that are specified in the unit settings.
As I can see you mentioned different ports for DNS and IP, although for one unit they must be the same.

There are also a few things worth checking out on device’s side:
1) APN configuration on your device
2) Sim-card balance and traffic limits
3) Device configuration by message sending interval

Also thanks for writing us by email(support@gps-trace.com).
For such case its better to write us directly.

rotary

I’m also having the same problem with this unit. Checked all of the above. Was there a fix for this?

rost

rotary Hello,

First of all, please check all the points from our comment above.

Also, it is better to write to us directly by mail((support@gps-trace.com), indicating the login, unit id and type of device, then we can check your case additionally.

rotary

Thanks, I’ve sent an email with the appropriate details