Tracker TOMATE model MGP667

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I bought a tracker of the brand TOMATE model MGP667, but I am having difficulty setting it up in orange, after signing up and creating the account and filling the data with the tracker imei, I set up ip 193.193.165.37 with port 28961 .. .but the icon that appears from the car is always offline with the following information: lastmessage time >> NO INFO, last positional message time >> NO INFO and satellites >> NO INFO, can anyone help me solve this problem?

chol

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Use toolbox in the unit settings for debug.

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For SETBOX, my device does not appear and TOOLBOX has nothing of information on the following lines: setting, ident, messages, sent, source ….. although the device works, when I try to register in trackerhome says that IMEI is invalid ….. ie as much as ORANGE TRACER and TRACKHOME do not accept the imei as it should ….. I need help.