Important notes about new GPS Trace!
Since the new version of GPS trace was released, we have faced a number of questions from our users. So, we decided to share some important notes and answers to your questions.
User accounts migration from GPS Trace 1.0 to the new version.
Users from GPS trace 1.0 were migrated to the new version. This means that you can log in to new GPS trace at m.gps-trace.com using your login and password (those you used to have at GPS trace 1.0).
In case you face an error that states that your login or password is incorrect, this means that you caught an issue we faced during the migration. This is a temporary problem on our side that will be fixed 100% over the weekend (by Monday evening latest). In case the issue persists on Tuesday, please let us know via email firstname.lastname@example.org . The best-case scenario is that most of the accounts will be ready later today.
Creating new units on GPS Trace 1.0
When the new GPS Trace was released, we disabled the possibility to create new units on the old version. This means that using GPS Trace 1.0 you can track the units you created previously, but can not add new units. Instead, you can create and add new units to the new software version.
Adding units to new GPS Trace.
Due to the fact that the new version of GPS Trace uses different server IPs, ports and has an absolutely new hardware processing server, it supports not all the devices GPS Trace 1.0 supported.
This means that now, at new GPS Trace you can add only the units from this list.
Please also note, that when you create a new device in the new version the software generates new IPs and ports for your trackers. Please check the quick-start guide to avoid any further issues.
Units migration from GPS Trace 1.0 to a new version.
Though the backend of the new platform is different from the old one, we managed to migrate active units from the old to the new software, though these devices received unusual Ids, IPs and ports. Please do not change the settings of the migrated devices in order to avoid any issues. Please also note: if you remove the devices migrated from GPS Trace 1.0 it will not be possible to restore them.
Some trackers were not migrated or no data from the devices on both new and old platforms.
We have recently faced some serious issues on the side of our datacenter, which is not related to the release of the new version of the platform. This affected the workflow of our software and the display of telematics data on GPS Trace 1.0. The whole team is working hard to resolve these issues and we expect to have everything fixed over the weekend.
We are sorry, these problems affected you and will do our best to resolve them ASAP.