Block and Unblock

smok_obibok

"We are starting to work on adding more commands and providing faster access to them. Users of some devices will be able to see the new “Block” and “Unblock” buttons on unit card.
Unfortunately, they will not be available to all users yet, but we will work on it. And we will wait for feedback from those who can use them right now."

My question is how it works or how it will be work? because I have icon of this and don’t know how to do feedback about something I don’t know how it supose to work.

Cheers : )

chol

smok_obibok
These buttons allow you to control the switching on and off of the relay. This is identical to the SMS commands from the relay control instructions for the tracker.
In the future, we plan to expand the list of commands for managing the tracker and allow you to execute custom commands.

drvadi

Dear Ruhavik!
I have a device which is able to use the block command via sms (when I send it the “engine.block.status” turn into “true”), but unfortunately it’s not working via app. The app says that the command sent, but the “engine.block.status” is still false and not changing after 10 min or so. It’s not working properly or it want to send different command than the required? Or, it is possible that in the future it would be updated? (Device: Concox GT06N) Thx for information!

ashe

drvadi Hello!
Could you clarify whether your tracker is configured exactly on the server and port specified in the settings of this unit with which the problem has arisen?
Have you tried sending such a command from the unit menu - Tools - Setbox? (Petrol / Electricity Control) Does the command sent from there work? If so, could you send a screenshot with what settings you send this command from the Setbox?
You can write to us at support@gps-trace.com indicating the login and IMEI of the tracker with which the problem occurred. This way we can study out the data in more detail.
You can link in an email to the forum to describe the problem.

JosephKasekende

Dear Ruhavik
since yesterday the commands to unblock are sent but the engine does not start. Could it be that my device is offline? How do I get it online without calling the wiring mechanic? How do I overcome this? I need to make journeys . Thanks.:

kula

Hello, dear JosephKasekende

Please, provide us with login, unit ID and link to this topic to support@gps-trace.com, then we will try to check and help.

Anyway, if your device has stopped sending messages, first of all, check on the tracker side:

SIM card balance and traffic limits on it
Data sending intervals and tracker operation mode
The tracker may have entered sleep mode or some settings have gone wrong.
APN settings(should be checked with mobile provider)

It is best to contact the device manufacturer or dealer for the tracker settings, as they are better versed in their product and its features
Also, information on settings can be found in the instructions for the device.

JosephKasekende

UKR

Good day. Need help resetting Cargo Spy (CS2+) as email login and password lost

kula

Hello, dear UKR,

Please, write us to support@gps-trace.com and link to this topic, then we will try to check and help.