Repeat notifications

GazaGames

Currently whenever I stop a trip the app sends me repeating notifications that stopped the trip and if I passed through one of my geo fence I get those repeat message also, entered geo fence… exit geo fence…

Any idea what’s causing it?

ashe

GazaGames Hello!
This situation may be related to data recalculation if your tracker sends part of the data from the black box later than the rest of the data. In this case, the data is processed again and you may receive a second notification.
You can check in the Toolbox (unit menu - Tools - Toolbox - section with messages at the bottom) if your tracker is sending data from the black box. Black box messages that arrive later will be highlighted in yellow, red or orange, depending on how late they arrived.

GazaGames

ashe I see… but is there any way at all that it can be fixed? Do you think deleting and adding back the device would fix this issue ?

ashe

GazaGames Hello!
In this case, you can try to configure the tracker so that it immediately sends data without delay, saving it to a black box.
For our part, we plan to work on improving the application in the future to handle such cases.

GazaGames

ashe ok thanks for the info and would you have any details on how to do that ?

ashe

GazaGames Hello!
If this situation is due to the fact that the data is first written to the black box in connection with the corresponding settings of the tracker, and then sent to the server, then you can try to set shorter intervals for sending data to the server in accordance with the instructions for the tracker.

However, if, for example, a tracker usually sends data quickly and only occasionally from a black box, then it is possible due to some places where there is a poor level of communication. Therefore, the tracker cannot transfer data in accordance with the settings and accordingly saves and transfers them later. In this case, changing the settings will not change the situation.

You can in the unit menu - Tools - Toolbox - the section with messages at the bottom, see how often messages arrive with a delay. They will be highlighted in yellow, orange or red depending on the length of the delay.