navimedia1 Hello My old registration doesn’t work, I made a new one but it tells me that this ID already exists, please help
dapi navimedia1 Hello. Could you please specify why you do not have access to your old account? You will not be able to create the same unit if it is already registered in a previous account until you delete it. If you forgot the password or login for your old account please use the “Forget password?” option on our website https://ruhavik.gps-trace.com/ and also check Spam folders. After that you will have the opportunity to change the password, log into the account and delete the appropriate unit.
hunt My old registration doesn’t work, I made a new one but it tells me that this ID already exists, please help/ oldlogin: Sebelev
dapi hunt Hello. Could you please specify why you do not have access to your old account? You will not be able to create the same unit if it is already registered in a previous account until you delete it. If you forgot the password or login for your old account please use the “Forget password?” option on our website https://ruhavik.gurtam.space/ and also check Spam folders. After that you will have the opportunity to change the password, log into the account and delete the appropriate unit.
hunt dapi I cannot connect with the old username and password to the account to remove the ID Login or password are incorrect
dapi hunt You can try to use the “Forget password?” option on our website https://ruhavik.gurtam.space/ and check all your possible e-mails including Spam folders. After that you will have the opportunity to change the password.
hunt dapi User not found. Please check your login! Enter your login and we will send you a link to reset your password.
hunt dapi User not found. Please check your login! Enter your login and we will send you a link to reset your password.
ashe hunt Hello! Could you write a model of the tracker and IMEI, so we can check the information? If it is more convenient for you, you can send data to us at support@gps-trace.com with a description of the issue or a link to the forum
jadullalu hello i bought a concox GT06N GPS unit i have subscribed to ruhavix premium when i added the unit it turns out the imei already exists, can you help me with research so i can add the unit with my gps IMEI:353701098567882 i have?
rost Hello, jadullalu , We saw your email to support@gps-trace and sent you an instruction on what to do next. So, please check it, and do it.
agung_heriyandi I deleted imey: 353701094776537 on free users. but after that I tried to enter a new unit in my paid account, it said “Unit ID already exists” and I have sent an email to: support@gps-trace.com but not yet replied
kuta Dear agung_heriyandi As far as we can see, you managed to resolve your issue. If you have any additional questions, please let us know and we will try to help.
