wrong location

ACIOGOMES

Good night. I changed the tracker and now it has the wrong positions.

06/07/2020 16:46:41 027043498187 06/07/2020 16:46:44 -22.893118 -43.11503 ok

06/07/2020 17:16:12 027043498187 06/07/2020 17:16:14 22.892986 43.115291 no ok

ok -22
no ok 22

ok -43
no ok 43

Message sms ok:
http://maps.google.com/maps?q=-22.892934,-43.115181
SPEED:0.0KM/H
Date:20-7-6
Time:23:36:47
SN:355227043498187

dapi

ACIOGOMES Dear user,
first of all we recommend to reset all your tracker settings and restart it. If after that the problem remains still – please let us know.

ACIOGOMES

I set up the tracker.
But the message is coming without the “-” sign.
The placement is not correct.

The correct coordinates -22.892934,-43.115181

ACIOGOMES

id 027043498187
ip 193.193.165.37
porta: 26731
Resiont TK110

It is online, but it is misplaced.

ashe

ACIOGOMES Hello!
Our specialists studied the data coming from your tracker, most likely your tracker has an error in the firmware or something similar to this. Your tracker sent data in which most likely the south and north are swapped.
Please try contacting the seller or tracker manufacturer.

ACIOGOMES

I’ve always used this tracker at https://gps-trace.com/
I have two and have always used them on your platform.
I do not believe that the two were in trouble. Could you check it out better?

dapi

ACIOGOMES You wrote before that you have changed the tracker and we see that this unit with the current ID had another ID before. This problem is related to your new tracker. Unfortunately, we can’t change the incoming data. Since the problem is in the tracker we recommend you to contact the seller.

You also mentioned about your second tracker, do you have troubles with both of them?