Updates after 5 minutes

GonzaloSilva

Hey, I am using the app and I love it. Is there a way for the location updates to be less than 5 minutes? If yes, where can I set this up?

Thank you!

shal

GonzaloSilva Location is updated in the app immediately when your tracker send it. So probably your tracker is configured to report location only once per 5 minutes, try to reconfigure the tracker via SetBox embedded into app, texting SMS or connecting with USB cable whatever is applicable for you.

GonzaloSilva

Thank you Shal for the answer. For some reason, when I click in SetBox, does not work. It tries to load but it doesn’t do anything. I’m using the latest version of my iOS and also the latest version of Ruhavik. I also sign out and sign back in, and I still is not working. Same issue with ToolBox.

ashe

GonzaloSilva Hello!
We apologize for any inconvenience this may cause.
We are already working on fixing the problem and hope it will be fixed in the next updates of the application.
You can try to use these tools in the web version of the application https://ruhavik.gps-trace.com/
At the moment, these tools can work there if you have not enabled settings for blocking pop-ups or something like that.