Shk my id: 863070017230342 . Everything worked fine for how many years, but recently There was an undeletable message « device type protocol and indent pair already exist,» I deleted the device, and now I can not register again. What can be done?
ashe Shk Hello! Could you describe the problem in more detail. If necessary, you can send data to our email - support@gps-trace.com At the moment, we see that a unit with such an ID as you indicated is listed in an account with a email similar to the one from which you are registered on our forum. Perhaps have you created another account with a different email?
Shk Thanks for your reply. This is really my foul, now I logged in under my account and the device is in place. But I can not configure sending packets, ip and port I do not know. I try to do as below, but nothing works. But if I change the ip for http://id.wialon.net/, I see my device is working. What should I do?
ashe Shk Hello! Please use for the web version https://ruhavik.gps-trace.com as it is being updated At the moment, in Ruhavik, you can change the server display in the unit settings by DNS and IP format. Please try a different format of the server. For Xexun TK103-2 you can try to use 1) Server Host - 11743.flespi.gw Port - 32329 2) Server Host - 193.193.165.37 Port - 32329
vasilii Не могу зарегистрировать MB-04L-10274, в связи с тем , что ранее его регистрировал, но долго не использовал учётную запись.Подскажите как восстановить или удалите учётную запись данного устройства.
dapi vasilii Hello. Unfortunately we cannot delete units as well as our users accounts and disclose information about our users accounts for their security reasons. If you forgot the password or login for your account please use the “Forget password?” option on our website https://ruhavik.gps-trace.com/ and check all your possible e-mails. After that you will have the opportunity to change the password, log into the account and delete the appropriate unit. If you would like to delete the tracker from your account you should delete the relevant unit from your account and then register it in the new one. For this please choose the relevant unit then Unit menu – Settings – Common settings and press DELETE at the bottom. Please be aware that if you delete a unit you will delete all the related data and we will not be able to restore it.
