Unit is online but not showing in map

DaminJimnez

I have a problem with my unit, a TK103A shows that are online in new app but not showing on map. I already changed ip and port and set the new one for this device, for the time zone i send by sms Time zone*** 0 but i can’t show them on map.
As i saw in toolbox the device has the same error “[25/02/2020 11:37:40] 301: device disconnected (connection closed by tracking device)”
ID of my device: 359710049974174
My account username is “damjmz”

ashe

DaminJimnez Hello!
When you speak online, do you mean that the tracker is turned on, or that a green dot is displayed in the application near the unit?
According to the data that you specify, the tracker disconnected from the application and was no longer connected.
Please request data directly from the tracker - port, server, location, date and time and check that they are correct.

DaminJimnez

With online i mean a green dot rear the unit, when i send a sms to have the location is correct (Command address***), and check*** is correct too…

ashe

DaminJimnez Hello!
Please, 1) ask the tracker for the date and time to make sure that they are correct (if this is not so, then messages will be determined as invalid)
2) check the settings for sending messages from your tracker, that sending messages is enabled, as well as its frequency.