Hello, I experience a strange problem with my old TLT-2H. I’ll try to be concise: My TLT-2H was working perfectly with the old platform On transition with the new one that was still the case, but the device type was set to MQTT (?) I did what we should never do with a working thing: I tried to change to Legacy device and select TLT-2H I am able to see tracker and his IMEI with id.wialon.net, but nothing in gps-trace map… There’s no possibility to select again MQTT in device type… Could you provide me some help ?

Ok, found the problem… TLT-2H as the rollover problem. You probably have a checked arrow in the database to correct it By setting again in gps-trace my tracker, the data has been cleared. if I go to orange.gps-trace.com, my tracker doesn’t send message anymore BUT after going in setting and check the “rollover patch”, it works perfectly… in orange.gps-trace ! Unfortunately, the effect is limited to the old orange gps-trace and not the main web service. As I understood that you want to stop orange.gps-trace and don’t want to keep a rollover patch, me (and a lot of people ) have to go elsewhere to keep their tracker working ?

TLT-2H in legacy list but not working anymore

starfix

Hello,
I experience a strange problem with my old TLT-2H. I’ll try to be concise:

My TLT-2H was working perfectly with the old platform
On transition with the new one that was still the case, but the device type was set to MQTT (?)
I did what we should never do with a working thing: I tried to change to Legacy device and select TLT-2H
I am able to see tracker and his IMEI with id.wialon.net, but nothing in gps-trace map…
There’s no possibility to select again MQTT in device type…

Could you provide me some help ?

chol

starfix
Hello!
Legacy mode works the same way with the old application, except rollover and commands.

starfix

Sorry, but I’ve double-checked this morning. Tracker is ON and sending packets to 193.193.165.166 port 20208 (checked from my GPRS SIM card provider user account).

My TLT-2H was working on the new platform till 18/10/2019 14:42:49, so it cannot be a rollover problem…
For sure the bug is on your side…

chol

starfix
Maybe you have an object with that ID on the old orange?

starfix

Ok, found the problem…

TLT-2H as the rollover problem.
You probably have a checked arrow in the database to correct it
By setting again in gps-trace my tracker, the data has been cleared.
if I go to orange.gps-trace.com, my tracker doesn’t send message anymore BUT after going in setting and check the “rollover patch”, it works perfectly… in orange.gps-trace !

Unfortunately, the effect is limited to the old orange gps-trace and not the main web service.
As I understood that you want to stop orange.gps-trace and don’t want to keep a rollover patch, me (and a lot of people ) have to go elsewhere to keep their tracker working ?