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Many trackers have different names but work on the same protocols. Accordingly, when connecting a device that is not in the list of integrated ones, you can try to select another type of device from the integrated ones. In this case, we recommend focusing on the protocol used by the tracker as well as SMS commands that your tracker understands and responds to.
We described how you can try to solve this issue in our blog article - Connecting Clones and Non-Integrated GPS Devices: Practical Tips
If you are unable to select the type of device yourself, please contact us at firstname.lastname@example.org and write us your login/email, type, model, tracker manufacturer, and attach instructions for it, protocol and a screenshot of the device configuration (SMS commands and device’s answers), we will try to help you.