Dear m_elalfy,
Commands for rebooting the tracker can usually be found in the instructions for it.
Judging by this instruction https://www.jimilab.com/wp-content/uploads/2022/09/LL01.pdf
To reboot the tracker, you need to send the SMS command RESET# to the tracker
Please write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check your unit additionally and help you.