In this situation, we recommend you first of all:
- Check if the tracker is turned on when connected to the computer
- Check the operation of the USB cable itself.
In general, for questions about setting up and connecting the tracker, we recommend contacting the manufacturer or seller directly, because. they have the necessary expertise.
For example, you can ask your question at the link – https://community.teltonika.lt/.
If you are still unable to figure out the configuration of the tracker, please write to us at email@example.com with the login and link to this topic, then we will try to check additionally and help you.