st-901 with Ruhavik customisation

TPa

Hello everyone,

I have installed one tracker to vehicle which is driving from 4km/h to 20km/h and app does not show that its moving ( i know 100% that its moving slowly). Im using Ruhavik. Has anyone have any idea how to fix this thing?

kuta

Dear TPa

Our system works based on data from your tracker. Accordingly, in order for the application to determine moving, it is necessary that the tracker sends the data appropriate for this.

Please write to us at support@gps-trace.com with the login, unit ID and link to this topic, then we will try to check additionally and help you.

Milton

TPa Bom dia, qual IP e porta que vc está usando no Sr 901, o meu conecta mas não rastreia.

Milton

St901

kuta

Dear Milton
To work in our application, you need to point your tracker to the server and port specified in the application in the Settings - Hardware tab.

If this does not help, please write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.

TPa

Hi,

Any information about this case?

kuta

TPa
Please write to us at support@gps-trace.com with the login, unit ID and link to this topic and describe your issue in more detail.
Without this info we cannot understand what the reason could be. We are waiting for an email to technical support.