Dear marocwebawardsvote ,
To clarify questions about the work of the tracker, you’d better contact the seller or manufacturer of the tracker directly.
At the same time, we want to draw your attention to the fact that the tracker may not send location data for several reasons: the tracker is in a shielded room (tunnel, underground parking, indoors), there is not enough balance on the SIM card, the tracker is configured incorrectly, etc.
If you have an account in our application and the tracker is not displayed on the map, please write to us at firstname.lastname@example.org with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.
If you want to use our apps you need to create an account. More information about it you can find at https://gps-trace.com/en/help/ruhavik/registration-and-login
Please let us know if you have any additional questions, we will try to help you.