Dear thym28pereira ,
If you have forgotten your current password, then when entering the application you can use the “Forgot password?” option. An letter with a link to reset your password will be sent to the email associated with your account.
If you have another question about working in the application, please email us to email@example.com specifying login, unit ID and device type, and write in more detail what your problem is. So we can try to resolve your issue and help you.
Also please write a link to this topic in your email request, so that we can understand that this is you.