As we can see, unit with this ID doesnt exist in our system.
Therefore, so that we can check on our side, please re-create the unit and point it to the IP address and port specified in the application.
In any case, for a successful connection, in addition to configuring the IP address and port, you should configure the APN and set the time zone UTC = 0 https://gps-trace.com/en/how-to-start
If you can’t find the problem, send us login, unit ID and screenshot of the device configuration(SMS commands and device’s answers) to firstname.lastname@example.org, we’ll try to check it additionally.
Also write a link to this topic in your email request, so that we can understand that this is you.