Dear rennan,
As we can see, your device didn’t connect and didn’t send any data messages.
You can see this for yourself in the unit’s Toolbox. – https://gps-trace.com/en/help/ruhavik/toolbox
Since our system works based on the data messages that your device sends, first of all, check on the tracker side:
- SIM card balance and traffic limits on it
- Data sending intervals and tracker operation mode
- The tracker may have entered sleep mode or some settings have gone wrong.
- APN settings(should be checked with mobile provider)
If you can’t find the problem, please write us to support@gps-trace.com specifying login, unit ID and screenshot of the device configuration(SMS commands and device’s answers), then we can check your issue and try to help.
Also write a link to this topic in your email request, so that we can understand that this is you.
