Hello, dear Jessfery ,
Please write to us to email@example.com and provide us with login, unit ID, screenshot of the device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check and help.
We would also like to add that after creating the unit, you should connect it to your tracker. Thus, the tracker will be able to send data to the application.
To do this, configure the tracker by performing the following actions:
- Configure the server and port for data transmission
When the unit is created, the application shows the server address (IP or DNS) and the port to which you should direct your tracker so that the system begins to receive data, process it and display in the application.
- Set the UTC 0 time zone
For most trackers, regardless of your location, set exactly the UTC 0 time zone. In the application, your local time zone is determined from the data of the device (phone or computer) on which you use it.
- Configure the APN
Configure the APN according to the provider of the SIM card you are using with the tracker. Depending on the provider, this can be just the APN or also the APN username and password.