Request to Transfer Ruhavik Subscription to Correct Account

maltonmagnago

Hello GPS-Trace / Ruhavik Support Team,

I am contacting you because I accidentally purchased a Ruhavik subscription while logged into the wrong account.

The subscription was purchased through my Apple ID / App Store, but it was associated with the wrong Ruhavik account.

Account where the subscription was purchased by mistake:
malton.magnago@gmail.com

Correct account where I need the subscription:
facilresgate+2534@gmail.com

When I try to activate/purchase the subscription using the correct account, I receive the following error message:

“The current active subscription belongs to another user with active subscription.”

I would therefore like to request that my current active subscription be transferred from malton.magnago@gmail.com to facilresgate+2534@gmail.com, if possible.

I purchased this subscription to use Ruhavik with approximately 10 GPS tracking units, so I need the subscription to be associated with the correct account before configuring the devices.

I am attaching a screenshot of the error message. I can also provide the App Store purchase receipt or any other information required to verify ownership of the subscription.

Please let me know if you need any additional information to complete the transfer.

Thank you for your assistance.

Best regards,
Malton de Lima Magnago

kuta

Hello maltonmagnago

We have double-checked the situation. Unfortunately, we cannot transfer or refund a subscription purchased through the App Store.

Please note that this is an App Store/Apple policy, not a GPS-Trace/Ruhavik policy. App Store subscriptions are managed by Apple and remain linked to the account used at the time of purchase. We do not have the ability to change this or issue a refund from our side.

We have also provided you with more details by email.

Thank you for your understanding.