Device already linked to another Apple Account

RodolfoDantas

I bought a locateo tag Peining model TX04 and when I tried to connect this device to my Iphone I got a message informing that the device is already connected to another Apple account and don´t proced my connection. Maybe it is a device thats was sold before and somebody linked them and return the pruchase and I bought and got this “gift”. Is anybody able to provide some guidance in order to solve this before I spend more money buying new tags? Thanks.

kuta

Hello RodolfoDantas

From the message you are seeing, it looks like the tag is already linked to another Apple Account.

Apple Find My accessories can only be linked to one Apple Account at a time. Before the tag can be connected to your account, it must first be removed from the previous owner’s Apple Account.

Unfortunately, this is not something that can be resolved from the GPS-Trace side, as the Apple Account connection is managed by Apple Find My.

We recommend contacting the seller or the manufacturer of your Locateo TX04. If the device was sold to you as new, please explain that it appears to be already linked to another Apple Account and ask them to help remove the previous connection or replace the device.

We hope you can resolve the issue with the seller quickly.