Device Not Connecting or Transmitting Data While Roaming - GT06

TshephangMasalila

Please assist with checking the following SIM and device:
IMEI: 358878730788731
SIM: +267 778 98393
The tracker works normally in Botswana but stops transmitting data once it crosses into South Africa and only resumes when it returns to Botswana.
Roaming is activated, the SIM has a data bundle, and the APN is internet.mascom.

kuta

Hello,TshephangMasalila

This issue may be related to the APN configuration while roaming. Even if roaming is enabled and the SIM card has an active data plan, different APN settings may be required when the device connects to a mobile network in South Africa.

We recommend checking the roaming and APN configuration with your SIM card provider.

Also, for security and privacy reasons, we recommend not posting your SIM card number or device IMEI publicly on the internet.

agusSupriono2

The server can’t connect, the server IP and port keep changing, inconsistent, I’ve tried 2 GPS devices and still can’t connect

kula

Hello,

Unfortunately, we were unable to find the unit you mentioned, so we cannot check and diagnose its connection logs.

Please contact us at support@gps-trace.com and include a link to this thread.
To help us investigate the issue further, please also provide the ID of an existing unit on the platform that is affected by the problem.