10/07/2026 [RESOLVED] Service disruption caused by external DDoS attack

kula

Today, July 10, 2026, from 13:15 UTC, some users may experience notification and sign-in issues due to uplink provider mitigating a large-scale DDoS attack.

We apologize for the inconvenience and will post an update once the issue is resolved.

Thank you for your understanding.

GracilianoCB300

kula tá ficando muito estável,a cada atualização fica pior

ChrisPasquier

kula Hola buen dia tiempo estimado en que tendrán resuelto el problema .

agusSupriono2

:ok

GracilianoCB300

Além dos preços estarem altos por unidade, as funcionalidades e estabilidade do aplicativo está muito atrás de outros concorrentes com preço mais acessível

kula

Hi, GracilianoCB300

Unfortunately, the issue is not on our side, so there is nothing we can do to speed up the resolution at the moment. We are closely monitoring the situation and will update you immediately as soon as everything is resolved.

EdusKrams

How long it will take?

Trackser

I’ve also noticed some issues with the platform’s functions. For example, the “P” icon doesn’t appear in the route history, indicating stops, and it’s grayed out, preventing activation. The trip module also won’t load. Is this related to the problem?

kula

At the moment, the data center is experiencing serious issues related to a large-scale DDoS attack. Unfortunately, the resolution depends on their mitigation process, and we are currently waiting for further information from their side.

Because of this, we are not able to provide a reliable estimated resolution time yet. We are monitoring the situation closely and will inform you immediately as soon as we receive any update or the service is restored.

We sincerely apologize for the prolonged disruption and inconvenience.

kula

At the moment, we are no longer observing any issues with authorization.

However, the issue with notifications is still ongoing. We are continuing to monitor the situation closely and will inform you as soon as the notification service is fully restored.

kula

Some users may also experience issues when retrieving historical data due to gaps caused by today’s extended downtime.

The specialists are already working to restore the affected data. Once the restoration is completed, the missing history should be recovered automatically.

We apologize for the inconvenience and appreciate your patience.

kula

The restoration of the affected historical data was completed at approximately 01:00 UTC. The previously missing data should now be available.