No sound notifications

BrunoRocton

Bonjour
Lorsque je sors de ma geofence je ne reçois plus de notifications sonores.
Seules les notifications écrites subsistent.
L’application est actuellement installée sur mon Samsung A56
Pour être sur que cela n’était pas du au téléphone j’ai testé sur mon ancien téléphone Xiaomi Redmi sur lequel ça fonctionnait correctement auparavant et là non plus il n’y a plus de notifications sonores alors que tous les paramètres sont positionnés correctement.
Sans ces notifications sonores ce GPS n’a que peu d’utilité
Merci de m’indiquer des pistes de recherche à moins que cela ne vienne de l’application

Good morning
When I leave my geofence I no longer receive sound notifications.
Only written notifications remain.
The application is currently installed on my Samsung A56
To be sure that this was not due to the phone, I tested it on my old Xiaomi Redmi phone on which it worked correctly before and there are no longer any sound notifications even though all the parameters are positioned correctly.
Without these sound notifications this GPS has little use
Please give me directions for research unless it comes from the application

kuta

Hi [unknown]

Since you’re still receiving written notifications but no sound, the app itself is working — the issue seems to be with how the notification sound is handled on the device.
Here are some things to check on your phone:

Do Not Disturb mode — Make sure it’s turned off, or that the app is allowed to bypass it.
App notification settings on the phone:
Go to Settings → Apps → Ruhavik → Notifications
Check that the notification channel has a sound assigned (not set to “Silent”).
Notification categories — Some Android versions have multiple notification channels per app. Check all channels and make sure sound is enabled for each one.
Battery optimization — Make sure Ruhavik is excluded from battery optimization (Settings → Battery → Battery Optimization → Ruhavik → Don’t optimize). This can sometimes affect how notifications are delivered.
Volume — Make sure your notification volume (not just ringtone or media) is turned up.

Since this is happening on two different phones, it could also be related to a recent app update. Please try deleting the app and reinstalling it.
If none of the above resolves the issue, please contact us at support@gps-trace.com with your login, unit ID, and a description of the issue so the team can investigate further.