For the past few days , we have been observing that some users in Brazil may experience difficulties accessing our services ( Ruhavik, Forguard, GPS-Trace Console ). This appears to be related to network restrictions or specific internet providers , and unfortunately we cannot influence this situation from our side. We sincerely apologize for the inconvenience this may cause. If you are experiencing this problem, we recommend: checking your internet connection trying another network (Wi-Fi or mobile data) contacting your internet provider to clarify possible restrictions on access to our services If the issue still persists after contacting your internet provider , please contact support@gps-trace.com and provide: your login device model app version screenshots of the error (if available) This information will help us investigate the issue further.

[RESOLVED] Network Access Issues Affecting Some Users in Brazil

kuta

For the past few days, we have been observing that some users in Brazil may experience difficulties accessing our services (Ruhavik, Forguard, GPS-Trace Console). This appears to be related to network restrictions or specific internet providers, and unfortunately we cannot influence this situation from our side. We sincerely apologize for the inconvenience this may cause.

If you are experiencing this problem, we recommend:

checking your internet connection
trying another network (Wi-Fi or mobile data)
contacting your internet provider to clarify possible restrictions on access to our services

If the issue still persists after contacting your internet provider, please contact support@gps-trace.com and provide:

your login
device model
app version
screenshots of the error (if available)

This information will help us investigate the issue further.

Milton

Olá, estou enfrentado esse problema, não consigo entrar no meu aplicativo de rastreamento, através da rede wi-fi.

kuta

Hello Milton

If the issue you experienced was related to the Claro provider in Brazil, it should have been resolved on the provider’s side yesterday. Please try accessing the app again.

If you are experiencing a different issue, please contact us at support@gps-trace.com
with your login, a detailed description of the problem, and a screenshot of the error you see. We will do our best to help.

kuta

Access to our services in Brazil should now be working normally again. The issue was related to the Claro provider, and the restriction appears to have been resolved.

We sincerely regret any inconvenience this may have caused.

If you previously experienced difficulties accessing Ruhavik, Forguard, or GPS-Trace Console, please check the services again.

If you still have any issues or questions, please let us know — we will be glad to help.