Hello, SandroSg GracilianoCB300 AlexandreNeves
From your description, the issue does not appear to be related to the account itself. We are currently observing that some users in Brazil are experiencing difficulties accessing our services. Unfortunately, this seems to be related to network access or specific internet providers, and we cannot influence this situation from our side.
Please try the following steps:
1. Clear the app cache
- Go to Device Settings → Apps → Ruhavik / Forguard
- Clear the cache
- If it does not help, clear the app data (you will need to log in again)
2. Update the app
- Check Google Play / App Store
- Install the latest available version
3. Reinstall the app
- Uninstall the app completely
- Restart the device
- Install the app again from the store
4. Check the internet connection
- Make sure the device has a stable connection
- Try switching between Wi-Fi and mobile data
5. Test another network
- Some networks or providers may restrict access
We also recommend contacting your internet provider and informing them that you are experiencing difficulties accessing our services.
If the problem continues, please send the following information to support@gps-trace.com:
- login username
- device model(s)
- app version
- screenshots of any errors (if available)
This information will help us investigate the issue more thoroughly.
