Premium 5 Subscribtion

ciajus

Hello.

I have a Premium 5 subscription, which allows me to connect 5 devices to my account. I’ve had 4 connected for years, and they’re working fine. Now, when I try to connect a 5th device, I keep getting a message that the device limit has been reached. What could be causing this? How do I connect a 5th device?

kuta

Hi there! ciajus

If you’re seeing a message that the device limit has been reached even though you should have space for a 5th unit with your Premium5 subscription, please check:

One unit always shows as “free” - In the app, one unit will always have a “free” status in the Common settings. This is normal and doesn’t affect your Premium subscription - that unit is still covered by Premium features when the subscription is active.

If you’ve confirmed that your Premium5 subscription is active and you have fewer than 5 units created, but still can’t add a new one, please contact us at support@gps-trace.com with your login and a description of the issue so we can investigate further.