Email notifications delayed by ~1 hour compared to the app

orent

Hi everyone,

I’m experiencing a significant delay with email notifications. In the app, I can see the event (e.g., unit leaving a geofence) immediately, but the corresponding email notification arrives about an hour later.

Is anyone else facing this issue?

Thanks for any advice!

orent

Today I received emails about vehicles that entered the geofence yesterday.
I also found that webhooks are not working.

orent

More than 12 hours delay in email delivery.

kula

Hello, orent
Currently, the platform is operating smoothly. We have received your message and have replied via email requesting additional information so we can investigate your issue in detail.