Dear agussupriono0302 and agusSupriono2
We have already replied to you in another forum topic:
https://forum.gps-trace.com/d/15760-errorr/2
In short, the issue is most likely related to the data sent by the tracker: it sends black box messages and messages without location, which can prevent correct trip and parking detection. We also recommend checking the SIM card status, tracker installation, reporting settings, and making sure the tracker time zone is set to UTC+0.