Lost contact

sugengsuprianto

How to find deleted history because I really need it… Please help me

kuta

Unfortunately, once history data is deleted from GPS-Trace applications, it cannot be recovered or restored. This is stated in our Terms of Use - when information is deleted (whether by the user, automatically, or upon request), it is permanently removed from our system.

Here are the main reasons why history might be missing:

Common Causes of Missing History
Storage Limit Reached: When your storage limit is exceeded, new data automatically overwrites the oldest data
Automatic Deletion: Units that haven’t transmitted data for over 1 year are automatically deleted
Manual Deletion: The data was intentionally deleted by a user
Account Inactivity: Accounts unused for 9 months are automatically deleted

Prevention for the Future

What You Can Do Now
If you believe the data should still be available or if there might be a technical issue, please contact our support team at support@gps-trace.com with:

Your login details
Unit ID
Specific time period of the missing data
Description of when you last saw the data

While recovery isn’t possible, we can help verify what happened and ensure your account is properly configured to prevent future data loss.

sugengsuprianto

kuta
Thank you for your answer Actually, I want to find the location of my vehicle which has lost contact with me. It seems that this is due to expired internet data. Can I still detect the location of my vehicle?

sugengsuprianto

Please help How can I find out the last position of my vehicle which has lost contact due to expired internet data?

sugengsuprianto

My device’s internet data has expired, please help me find the last location of my vehicle.

rost

Hello @sugengsuprianto ,

In most cases you can try to send SMS command to the device, to receive an answer with last position.
The syntax of such commands depends on the device model you use.

We can try to help you with this issue, just email us at support@gps-trace.com and provide us with your username or device ID/IMEI, then we can check everything and try to help.

sugengsuprianto

rost IMEI 353701095776817

sugengsuprianto

rost I have sent an email to support@GPS-trace.com but there has been no reply.

maicus

rost I have sent you email 1bout my gps mv730, still waiting for your reply.
thanks

kuta

sugengsuprianto
As far as we can see, the unit with this IMEI exists in our system. The last location data we received from it was at the end of October.

If your tracker stopped sending data due to a lack of internet connection, please check and top up the SIM card balance in the tracker — once connectivity is restored, the device should start sending data again.

If you need additional help from our side, please email support@gps-trace.com
with a detailed description of the issue, and we will do our best to assist you.

sugengsuprianto

kuta I understand what you mean and I have done all that but there is no result…. Is there a possibility that the GPS device was removed by the thief?

sugengsuprianto

kuta I have also sent you an email but there has been no comment yet.

rost

Hello maicus

As we checked, we didn’t receive any emails from your email address, so can you please provide us with the email address from which you sent us an email.