Dear tomron
The issue arose because your unit sent messages from the future. These are marked in ‘red’ in the Toolbox. You can find more information here: https://gps-trace.com/en/help/ruhavik/toolbox
The primary issue seems to be related to the incorrect timezone setting on your device. Your device should be configured to the timezone tracker 0 (UTC). Messages from the tracker appear to be coming from the future, which is why you see future timestamps on the unit card. The tracker should not be sending such messages. It’s essential to set the device to a zero timezone and then wait for the future-dated messages to be overwritten, which should take about a day.
Therefore, we recommend that you:
- Check your SIM card balance and traffic limits.
- Ensure the tracker isn’t in sleep mode and that the settings haven’t been changed inadvertently.
- Confirm the tracker’s settings with your mobile provider.
If, after trying the above steps, the problem persists, please provide us at support@gps-trace.com with the unit ID and a screenshot of the device configuration (including the SMS commands and the device’s responses).
