Hi

Can you check why I can no longer track my unit. when enter the username and password it shows User is not found. Do you want to sign up?

For your info the username is bk8002cy and my last login was 11 March 2025.

Many thanks in advance for your prompt reply/

  • kuta replied to this.

    Dear digiutama
    From our side, we can confirm that a login attempt to your account (username bk8002cy) was successfully made on 14 April 2025, so it looks like the issue may have been resolved.

    If you are still experiencing problems accessing your account, please contact us directly at support@gps-trace.com and provide your account email, your unit ID, a screenshot of the error you’re seeing and link to this forum topic for reference

    We’ll be glad to take a closer look and help you restore access.

        10 days later