Dear digiutama
From our side, we can confirm that a login attempt to your account (username bk8002cy) was successfully made on 14 April 2025, so it looks like the issue may have been resolved.
If you are still experiencing problems accessing your account, please contact us directly at support@gps-trace.com and provide your account email, your unit ID, a screenshot of the error you’re seeing and link to this forum topic for reference
We’ll be glad to take a closer look and help you restore access.
