Buenas tardes, tengo instalado en mi auto un GPS Ruhavik, y desde enero que no arroja la ubicación actual, espero su ayuda y pronta respuesta, muchas gracias.

9-56149107

  • kuta replied to this.

    Dear federicoguzman
    At the moment our system is working correctly.

    Your tracker may not work for several reasons:

    1) The problem is on the side of the mobile operator (SIM card).
    2) Lack of balance on the SIM card.
    3) Traffic limit.
    4) The device is in a shielded room and therefore there is no communication.
    5) Incorrect or lost tracker settings.
    6) The tracker does not have enough charge and it stores data in a black box until it is connected to a power source.

    Please write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers) and link to this topic, then we will try to check additionally and help you.