Hi Mohamedbardala
Since your device responds to SMS but doesn’t send warning messages, this suggests there might be issues with the mobile data connection or server settings. Here are the recommended steps to troubleshoot:
Check the SIM card:
- Verify the balance
- Ensure the data traffic limit hasn’t been exceeded
- Confirm mobile data is enabled
Verify the tracker settings:
- Check the APN settings match your SIM card provider
- Ensure the server IP and port are correctly configured
- Confirm the time zone is set to 0 (UTC)
If you continue to experience issues after checking these points, please contact us (support@gps-trace.com) with your login and unit ID so we can help you better.