Hello Frankvilardi
Thank you for your post.
We, the GPS-Trace team, are developing applications for personal GPS tracking Forguard, Ruhavik and Petovik.
In case of Sinotrack PRO application, you need to contact the tracker manufacturer or the developer of the application you are using directly for help.
In case you want to use our application Ruhavik for monitoring your vehicle, you need to create an account in our system. Please note that our application is free when used to monitor a single vehicle. For more information on how to get started with our applications, please visit https://gps-trace.com/en/how-to-start
If you have account in our system, please, send us your login, unit ID and a screenshot of the device configuration (SMS commands and device’s answers) to support@gps-trace.com , we’ll try to check it additionally and help you.