MonikaWjcicka
Thank you for reaching out. There could be several reasons why your GPS tracker isn’t working properly:
SIM card issues:
Check the balance and traffic limit on your SIM card
Verify that the SIM card is properly activated
Device location:
Make sure the tracker isn’t in a shielded area (like indoor parking or tunnel)
Check if the tracker is properly installed and not blocked by metal surfaces
Power issues:
Verify that the tracker has sufficient battery charge
Ensure it’s properly connected to power if it’s a hardwired device
Configuration:
Confirm that the tracker is properly configured with the correct server settings
Check if the device is set to the correct time zone (UTC 0)
Useful links:
Why GPS trackers may not work
How to start
