2G / 3G Network Shutdown

kula

Dear Users,

In many countries, 2G and 3G networks are being shut down to allow for faster 4G and 5G networks. This impacts devices that only support 2G, such as certain GPS trackers. Even if 3G or 4G networks are available, 2G-only trackers cannot connect to them and may stop functioning.

As providers like Entel in Chile and others worldwide move to newer network standards, older 2G devices will face connectivity issues and may eventually stop sending data to our system. This could result in users not seeing real-time data in the app.

We want to clarify that this issue is not related to our system. Our system functions based on the data it receives from trackers. Therefore, if this issue arises, it is due to the tracker’s inability to connect to the network.

AzizzAziz

Merci

hakangkkurt

AzizzAziz My tk-star tk905 device receives signal from lbs instead of gprs, which causes it to display an error instead. Can you help?

MarkLaporte

The technology has upgraded a lot. Lots of countries are using 4G or 5G plus. Only a few country is still using 2G internet.

kuta

hakangkkurt
To fix your TK905 tracker using LBS instead of GPS:

Place tracker outdoors with clear sky view
Ensure battery is charged
Wait 5-15 minutes for GPS acquisition
Verify antenna is undamaged
Restart device outdoors

LBS is less accurate than GPS and only used when GPS signals are unavailable. Your device will switch to GPS automatically once it establishes a proper connection.

polket

Hello. Why are Bing maps not available when I select them in the Ruhavik app?

kuta

polket

This change is due to the official discontinuation of Bing Maps by the map provider — they were retired on July 30, and are no longer supported in the application.

We are currently evaluating the possibility of adding new maps from the same provider (such as Azure Maps) to the app, and we hope to implement this in the near future.

In the meantime, we recommend using OpenStreetMap or Gurtam Maps, which are still available and working correctly in the app.

We sincerely apologize for the inconvenience and appreciate your understanding.