Dear Lazaros
This forum is intended for discussion of issues related to the use of the GPS-Trace platform and the Ruhavik, Petovik and Forguard applications.
Your question is more related to the use of the tracker for tracking geolocation not in the application, but via SMS. Therefore, we recommend contacting the seller or manufacturer directly in such cases.
However, we recommend the following in your case:
Authorized Numbers: Double-check that the authorized numbers are correctly set. Use the commands again to set the authorized and admin numbers, and make sure you receive a confirmation message from the tracker.
Check Command Format: Ensure that the SMS commands are sent in the correct format and that there are no spaces or errors in the command syntax.
Check SIM Card: Ensure the SIM card in the tracker has sufficient balance for sending SMS and supports SMS functionality. Make sure the SIM card is properly inserted and activated.
Network Settings: Verify that the APN (Access Point Name) settings for the SIM card are correctly configured. You can set the APN using the command 803#APN# (replace APN with the correct APN for your mobile network).
Signal Strength: Ensure the tracker is in an area with good GSM signal strength. Poor signal can prevent the tracker from sending SMS.
Factory Reset: If you haven’t already done so, perform a factory reset using the command RESET#. After resetting, reconfigure the APN, authorized number, and admin number.
Test SMS Commands: Send a simple SMS command to the tracker to see if it responds.
Battery and Power Supply: Ensure the tracker is properly powered. A low battery or unstable power supply can cause issues with SMS functionality.
Check Device Manual: Refer to the GT06D user manual for specific troubleshooting steps and command formats. The manual can provide insights into specific commands and settings for your device.
If you’ve tried all these steps and the problem persists, it could be a hardware issue with the tracker itself. In that case, contacting the manufacturer’s support or the retailer where you purchased the device might be necessary for further assistance.
