wrong version tarif

maiemi

Hi developer team,
inside the app, I get the wrong tarif version. I bought the premium tarif, but the app shows only „free“ version. How can this bug be fixed?
btw: is this forum the only way to contact the support?
Thank you for your reply,
maiemi

ashe

maiemi Hello!
First of all, please try to access the application on the device on which you subscribed. And on the subscriptions page, try clicking Update in the menu.
If the problem persists, please email us at support@gps-trace.com

maiemi

thank you very much, it seems to be fixed :-)

ashe

maiemi Hello!
We’re glad the problem was resolved.
If you have any other questions or suggestions for improving the application, please write to us.

maiemi

Hi ashe, I am sorry, that I have to write for this theme, again.
There must be something wrong with the version management. Today, I noticed again, that the version is the “free” version and a comment, that the premium version was bought for a different tracker. I only have this registered tracker and the premium version was bought for exactly this one. The same issue is faced in the APP on my handy.
Would you please look again, what is wrong there?
Thank you for your reply.

rost

Hello, maiemi ,

Im not ashe, but i’ll try to help you.

Everything is ok, don’t panic🙂

When you buy Premium Subscription for three units, you will receive all premium features for your units, however, the units remain of the Free type.
This happens because 3 units on one account can be used for free in the application but without additional functions.

That is, your units have already received an additional amount of megabytes and all the other benefits of a Premium subscription.

If, for example, you buy a Premium-5 subscription, then the first three of your units will remain with the Free subscription, and the two new ones will already be with the Premium subscription.
At the moment, this is the mechanics of how the subscription works.

maiemi

Hi rost,
thank you very much for your reply. I was a little confused because of that behavior. With your explanation, you were able to clear this. Have a nice day and stay health
Michael

rost

maiemi Thanks!

We are here to help 🙂
Contact us, we will gladly try to help.

iqbalarifhakim

Saya penggemar aplikasi ini,tp saya kecewa kenapa akun free hanya satu unit

rost

Hello, iqbalarifhakim ,

Yes, we cut the limit recently.
Now you can use 3 units only with a paid Premium subscription. However, the Premium subscription gives not only slots for units, but also a large number of additional features and 100 MB of data storage for each unit.
And all this for the price of 1 cup of coffee.

We understand that you are unhappy, but the application is still partly free.