My tracker is in the future

WesleyMendes

Hi, I’m here once again looking for help. First of all, I thank everyone in advance who is always willing to help. My sincere thanks!
Well, I currently have 4 pieces of equipment on the platform, 3 of which work with British punctuality. The other is the black sheep of the family. Every now and then it fails. And the main and most difficult one to deal with is related to the time zone. I live in Brazil, and my time zone is Brasília -3. The platform suggests setting time zone 0. I’ve tried both ways, and I always have a problem. My equipment is a Coban 103B with configuration standard “fix030s***n123456″. The thing about my tracker is that it is always in the future. It generates the trajectory perfectly, but the real-time location is chaotic. For example now, I am on 03/12 and my equipment stopped position on 03/13. In other words, tomorrow! So, he must remain still in the same place on the map waiting for tomorrow to arrive. However, I can normally see the route as you can see in the attached images.
Has anyone ever had this problem?
My time zone commands are via SMS.

time zone123456 0
time zone123456 -3

Thanks in advance for your help!

WesleyMendes

Just to complement. I requested the tracker’s position manually via SMS and it returned the position correctly. In other words, the equipment itself is working perfectly. The problem is in communicating with the platform at some point. And I don’t know how to solve it.

kula

Dear WesleyMendes,

Most often, this is related to the time zone set on the tracker.
Please email us at support@gps-trace.com and provide us with your login and unit ID.
Additionally, include screenshots of the tracker’s configuration and add a link to this forum topic.

This way, we can thoroughly investigate your issue from our end and try to assist you further.

Milton

Boa tarde, estou com mesmo problema com meu rastreador gt06, aqui no Brasil o fuso é -3 já mudei o fuso pra 0, mas continua com oito horas no futuro, poderia me ajudar de alguma forma.

kuta

Dear Milton
Usually, after changing the time zone, it takes about a day for the data to be overwritten with the current ones.

In case your problem persists, write to us at support@gps-trace.com with the login, unit ID, screenshot of device configuration (SMS commands and device’s answers)and link to this topic, then we will try to check additionally and help you.