Hello, Luismigomez ,
Alarm notifications can be triggered by alarm messages from your device. These are messages that have a special parameter that triggers a notification. That is, the device is sent a special parameter stating that something is wrong with the device.
Also, alarm notifications can come if you put your unit on the Security mode.
In this case, for verification from our side, write to us at email@example.com indicating the login, unit ID and device type, then we can check additionally.