Hello, cfsusa ,
Since trackers of different manufacturers and models work according to different protocols, it is difficult to say for sure whether your tracker corresponds to one of the protocols we support.
Please try to identify your tracker on id.wialon.net as a Xeeletech LK106 or Sinotrack ST-901.
If your tracker is determined, take a screenshot, write down the name of the model of the tracker and the identified ID (may coincide with the IMEI, may be part of it with zero or without).
After that, return to the application and create a unit, specify the determined model and ID. After that, configure the tracker on the defined server and port.
Regarding the server, you can also read more information here – https://forum.gps-trace.com/d/586-ip-and-dns-server-formats-in-the-application
If it is not possible to identify the unit, write to us at firstname.lastname@example.org with the login, unit id and device type, then we can check the situation additionally. In the letter, you can link to this post on the forum.